alive5 allows college and pro teams to provide their fans a fast and convenient sales or customer service experience over SMS. Text-enable your main line, or individually provide texting capability from desk lines to:
Capture sales lead information
Answer questions about game time, parking or accessibility
Handle customer service or VIP inquiries in real-time
More and more fans are using their mobile device to track their favorite team. alive5 allows you to provide a seamless mobile experience that keeps your fans happy and your arena’s seats filled.
Customer service reps love the alive5 platform to provide VIP clients a private line that oﬀers a truly white-glove, concierge experience, without exposing the rep’s personal line.
Sales teams love alive5 because they can capture fan information instantly and curate orders immediately over text.
alive5 also allows sales reps to close the deal when the fan is ready to buy.
For the first time, using the exclusive alivePay feature, fans can securely send credit card information and buy tickets, merchandise or parking passes over text message in a PCI-compliant way.
By integrating AliveChat directly into the platform, alive5 can be your hub for all digital inquiries coming in from your fans. Switch between answering live chat and responding to inbound text messages in one place, rather than switching across multiple windows, screens or platforms.
Incoming texts can be automatically responded to with alive5's SMS chatbots, which provide fast and engaging service. Browse the alive5 chatbot library and pick a bot that can eﬀortlessly collect sales lead information, distribute brochures or answer FAQs without you lifting a finger.
Meet your fans where they live the most - their mobile phone - and bolster your sales and service arm with alive5.